Welcome to an exciting 2009/2010 season where our meetings cover your favourite subjects as identified last year. This year we will have the following events:

• 2009-10-28 - Risk Management and Security in Help Desk with John Clayton
• 2009-11-25 - Agent at Home with Roberto Perocchio
• 2009-12-16 - Tour at RCMP
• 2010-01-20 - Reporting Part 1– Web conference
• 2010-02-17 - Reporting Part 2– Web conference
• 2010-03-24 - CRA Site Visit
• 2010-04-21 - Service Level Agreements (SLA)
• 2010-05-19 - (All day conference), More than last year

Mark your calendar for every third Wednesday of the month (except October)!