Wednesday Feruary 17th, 2010
On February 17th, 2010 the HDI Ottawa Local Chapter Executive invite you
to sit at your own desk with your favourite coffee and muffin and take a journey
into the depths of Service Desk reporting like no other. Your executive has
partnered with MetricNet to bring you the second part of a two part Service Desk
Reporting WEBINAR right to you at your desk, on February 17th.
The second webinar On February 17th, 2010 from 8:30 to 10:30, Eric
will present Best Practices for IT Service Desks A 2 hour overview of Service Desk best practices.
- Hear how the industry's top performing Service Desks achieve world-class status;
- Five LEARN key strategies for enhancing your Service Desk performance; and,
- APPLY Best Practices from your peers in the industry.
In this 2 Hour webcast, MetricNet will share the key success factors from the
industry's top performing help desks.
|
|
Eric Zbikowski is a co-founder and Managing Partner at MetricNet, LLC – the premier
provider of performance metrics, benchmarks, performance reports, and scorecards for
corporations worldwide.
|
