The Ottawa Chapter of the Help Desk Institute (HDI) is a non-profit organization comprised of a group of support professionals directly involved in the business of Help Desk and Technical Support. Members work for private corporations, federal, provincial and municipal government, staffing support organizations, consulting firms, educational institutions and vendors - all with the common goal of empowering the Help Desk to be a critical resource for its company.

If the Help Desk and its world are important to you...then you should join us as a member of the Ottawa Chapter of the Help Desk Institute.    Join us today!

Benefits Include:

• Meet other Help Desk professionals in your local area - Directors, Managers, Analysts, Vendors, Consultants...etc.
• Network with others - share and gain knowledge with respect to various Help Desk experiences.
• Explore current Help Desk topics and technologies at monthly local chapter meetings.
• Receive Help Line - Newsletter with industry related articles.
• Attend tours of other Help Desks in the area.

Subject Matter Experts

• Industry Trends and Benchmarking, META Group
• Troubleshooting Techniques for Agents, Radar Solutions Group Inc.
• ITIL Processes, Department of National Defense